Returns & Exchanges

At Ibrahim Al-Qurashi, we strive to ensure your complete satisfaction with our luxury fragrances. If you are not entirely pleased with your purchase, you may return or exchange eligible items within 7 days of delivery.

1

Initiate Request

Log into your account or contact our customer support team to submit a return request with your order number and reason for return.

2

Prepare the Package

Ensure the product is in its original, unopened packaging with all seals intact to qualify for a full refund or exchange.

3

Schedule Pickup

Once approved, a courier will be dispatched to collect the item from your address at a scheduled time convenient for you.

4

Quality Inspection & Refund

After receiving and inspecting the returned item, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing